The location of the hotel is excellent, and the variety of spa facilities is impressive — several saunas, relaxation zones, and free water available inside. Everything was perfectly clean, and the staff was genuinely kind and attentive. They even helped me carry my luggage upstairs without me asking. Breakfast was rich enough, without unnecessary excess. The courtyard is lovely — there are rabbits and cats living there, and the air is wonderfully fresh. However, there are a few downsides. The rooms have rather high sound transmission — you can clearly hear your neighbors. The room itself felt a bit tight, not easy to move around. The spa area closes quite early (8 PM), and they start asking guests to leave about 20 minutes before closing, which was disappointing. The pools were closed for the winter, so I couldn’t enjoy swimming outdoors. Also, the ketchup dispenser at breakfast shoots sideways — be careful with your clothes! Parking is paid and not easy to find the first time, but I appreciate that they let me keep my car there for a couple of hours after check-out. Overall, it’s a cozy, well-run hotel that I would recommend — especially for its clean spa and welcoming staff.

The hotel was perfect for what we needed. Great breakfast

Sve je bilo divno. Mislilm da je to bio najbolji hotel u kom smo ikad bili.

Great stay! The hotel was clean, well-equipped, and the staff were friendly and helpful:)

Lovely and cozy

Very good stay. It was amazing. I will come back definitely.

Отель нам очень понравился. Лобби оформлен удобно и там очень приятно находиться. Хорошо оборудованный тренажерный зал. В спа-центре есть различные виды саун, в номерах можно взять халаты, единственное жалко что нет джакузи. Отель расположен в центре города, недалеко от гондолы.

I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.

nice hotel and location in the centre of old city bosphorus. Stay there for 5 days. but room services/cleaning need to improve.

Amazing hotel! As a frequent traveler, I find myself in a lot of different hotels all around the world, and I must say that this was one of my best hotel experiences! The staff are extremely welcoming and kind, the rooms and public areas are beautiful and spacious, great pool and spa, definitely recommended for anyone visiting Bansko!